Aptean Bangalore Recruitment Drive 2022 for Support Analyst. Aptean is conducting an off campus recruitment drive for freshers in Bangalore location. Candidates with BE/B Tech, ME/MTech, MCA, BSc & MSc are eligible to apply for the job role. Below are the Aptean Job description, careers and Eligibility details.
|Role||Customer Support Analyst|
|Education||BE/B Tech, ME/MTech, MCA, BSc & MSc|
|Batch||2020,2021 & 2022|
Aptean Bangalore Recruitment Drive 2022
Aptean is looking for a quality-focused Customer Success Analyst to join our Support team and learn our business from the ground up. The goal is to delight customers by providing timely resolution to their technical and application problems.
- Customer Success Analyst is responsible for responding to and resolving customer problems via calls, emails and remote access for Aptean products.
- Responsible for problem tracking, diagnosis, replication, troubleshooting and resolution.
- Ensure that all internal and external customer interactions are handled professionally and with the highest level of service, follow-through and consistently keep commitments.
- The support focuses on in-depth problem analysis of Aptean products and their integration into enterprise-wide mixed environments.
- Isolate and provide resolution to customer issues or qualify them for further assistance from R&D or other functions.
- BE/B Tech, ME/MTech, MCA, BSc & MSc
- 2020,2021 & 2022
- Fresher 0 to 12 Months only
- Masters in HR with 70 % through out in academics
- Excellent analytical and investigative skills in terms of approaching a problem.
- Quick to learn product and its functionalities, having an ERP background is an added advantage.
- Good business acumen.
- Should be able to explain technical procedures clearly to the customers.
- Excellent communication and interpersonal skills.
- Should be able to drive customer connections along with R&D folks independently.
- This position will require working in US & UK shifts (24/7).
- Good logical skills, basic programming knowledge is an added advantage.
- Should have excellent verbal and written communication skills, including active listening, asking appropriate questions, clarifying the issues and expressing oneself clearly.
- Strong ability to work on multiple issues in a fast paced environment and should prioritize work accordingly to business processes.
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